Privacy Policy
This privacy policy explains how Falcon Tech Solutions handles personal information when customers contact the business, request repairs or use the website.
Who controls your data
Falcon Tech Solutions is a sole trader business operated by Ray. Contact: [email protected].
Information collected
Information may include your name, phone number, email address, location or postcode area, repair details, appliance or machine information, messages, booking details and payment records.
How information is used
- To respond to enquiries and arrange bookings.
- To diagnose and repair machines or appliances.
- To provide quotes, invoices and warranty support.
- To maintain business records and meet legal obligations.
- To improve the website and customer experience where analytics are enabled.
Lawful basis
Data is processed where necessary to provide a requested service, respond before entering into a service arrangement, comply with legal obligations or pursue legitimate business interests.
Sharing information
Information is not sold. It may be shared only where necessary with service providers such as form, email, payment, accounting or website hosting providers, or where required by law.
Retention
Repair, booking and payment records may be kept for business, warranty, accounting and legal purposes. Enquiry information that does not become a booking may be deleted when no longer needed.
Your rights
You may request access, correction or deletion of your personal information, subject to legal and accounting requirements. Contact Falcon Tech Solutions using the email above.
Cookies
See the Cookie Policy for information about essential and optional cookies.