Frequently asked questions
Clear answers about repair scope, prices, warranty, parts, excluded appliances, coverage areas and booking.
- Vacuum repairs
- Carpet cleaner repairs
- Appliance diagnostics
- Warranty and parts
Repair questions
Before you book
A short list of the questions customers ask most before they book.
Do you repair vacuum cleaners in the home?
Yes. Most vacuum servicing and repairs are carried out in your home to save you the hassle of taking the machine to a repair shop.
Do you ever take machines away for repair?
Usually no, as most repairs are completed in-home and I carry a selection of common parts on the van. If a job needs workshop time or specialist parts, the machine may be taken away and then returned free of charge once completed.
Do you repair Dyson, Shark, Vax and Gtech machines?
Yes. Falcon Tech Solutions works on Dyson, Shark, Vax, Gtech and a range of other vacuum brands, including both corded and cordless models.
Is it worth repairing an older vacuum cleaner?
In many cases, yes. Older vacuum cleaners are often built more strongly and can have more powerful motors, so a proper repair or service is often worthwhile compared with replacing them.
Do you supply parts and filters?
Yes. A modest stock of common parts and filters is carried on the van. If something is not in stock, I can organise ordering, supplying and fitting the correct parts.
Do you clean filters as part of the service?
Not usually. Filters should normally be cleaned regularly by the owner. I will advise whether the filters are still usable or whether they should be replaced, and in some cases I may give them a quick blow-through if that is all that is needed.
What happens if the repair is not economical?
I will diagnose the fault, explain what parts would be needed and quote for getting the machine back up and running properly. If the repair is not economical, the service or diagnostic charge still applies, and I will give practical advice to help you choose the best replacement route.
Do you repair carpet cleaners?
Yes. Falcon Tech Solutions repairs both domestic and commercial carpet cleaning machines.
What is the difference between domestic and commercial carpet cleaner repairs?
Domestic carpet cleaners include brands such as Vax and Bissell and are generally lighter-duty machines. Commercial carpet cleaners are more powerful machines with higher-pressure pumps and stronger extraction, so they are assessed and priced separately.
Do you repair gas appliances, fridges, freezers or microwaves?
No. Gas appliances are excluded because Falcon Tech Solutions is not Gas Safe registered. Fridges and freezers with sealed refrigeration systems are also excluded, along with microwaves.
What warranty do you offer?
Repair work comes with a 90-day guarantee, subject to the terms and the nature of the original fault.
Which areas do you cover?
Coverage includes Harlow and many surrounding parts of Essex, Hertfordshire and nearby areas. For the best overview, please see the Areas Covered page.
Book a repair
Need honest repair advice?
Call now or send a booking enquiry and I’ll talk through the fault, the likely route forward and whether a repair is practical.